THE CHALLENGE

Communication takes time, and planning (which also takes time). You have to put yourself in the shoes of the receiver of communication, which, takes time - the one thing front-line leaders have the least of. And yet poor communication destroys productivity, generates re-work, and destroys trust and teamwork. Any very high performing team has a foundation of its success open, clear, and two-way communication.

THE CONTENT

In this pod session, you discuss and explore with your fellow podsters:

• The difference between effective and ineffective communication, what causes these differences, and how we can deploy new tactics to ensure we’re communicating effectively;

*The five critical skills of effective communication, and seek to learn and deploy these skills;

• The importance of active listening and open questioning in facilitating effective discussions, and having powerful conversations;

• How to apply effective communication skills that will promote mutual, open and honest dialogue, reduce misunderstandings, get the whole team on the same page, and foster trust and performance.

THE PUNCHLINES

There is no such thing, for a front-line leader, as over-communication. Say it clearly, say it often, listen carefully for responses, and the level of understanding, and then say it again. Effective communication is when your team members understand the ‘why’ as well as the ‘what’.