In this episode of the Fastleader podcast, Darin Fox, Chief Research Officer at HFL, talks to Paul Matthews - a communications expert, coach and mentor, helping leaders and teams build trust through conversation and communications.

In this episode, we ask:

• Why is trust so important? What are the effects of trust on team performance and engagement?

• Has COVID made trust a bigger priority than for managers?

• What is happening in a team that has high trust? What would we observe compared to a team that has “average trust”?

• Is being a decent human being enough to build trust in a team? What can a manager do to build an environment of high trust?

• What common, everyday activities do managers typically do during the work day that erodes trust?

KEY QUOTES

• “COVID has created a need for more trust.”

• “Trust is like rocket fuel.”

• “An average environment is a passive environment.”

• “What can a manager do to go from average trust to high trust.”

• “Don’t underestimate the impact of saying ‘good morning’.”

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Show notes

What the hell do we do now? An enterprise guide to COVID-19 and beyond www.amazon.com.au

Get updated when Paul’s new book is released. SWITCH: from telling, to powerful conversations

Engagement around the world - charted Harvard Business Review, May 2019

The Neuroscience of Conversations. Psychology Today, May 2019

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More resources: the Fastleaders homepage

Created by Fastlead, AsiaPac’s pioneer of small group leadership coaching. Hosted by Darin Fox, Chief Research Officer.

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Paul Matthews, Expert in trusting leader conversations, communication cultures and employee engagement

Darin Fox, Chief Research Officer of HFL and Fastlead.

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